Skip to content
AskenlyDocumentation
Platform guide

Team, business profile and settings

Settings holds everything about your workspace: the business details your automations and AI drafts rely on, the people on your team and the channels you’ve connected. Most of it takes a few minutes and pays off every day.


What each Settings section does

Business profile

Your business name, what you do, location, contact details and opening hours. Booking and AI suggested replies read from here, so keep it current.

Channels

Connect or reconnect Instagram. Facebook and WhatsApp are coming soon.

Team

Invite teammates and set their role. Your plan sets how many seats you have.

Notifications

Choose which emails you get, such as a chat being handed to you.

Customer emails

Edit the booking confirmation, reminder and follow-up emails, or turn any of them off.

Billing

Your plan, payment method and invoices.

Account

Your own login and security, plus tokens for connecting an AI assistant over MCP.

Invite a teammate

  1. Open Settings → Team

    Press Invite and enter their email address.

  2. Choose a role

    Admins can change settings, billing and the team. Members work in the Inbox, automations and content.

  3. They accept the invite

    The invite link works for 7 days. They sign in or create an account with that email address to join.

Team seats by plan

Teammates included on each plan
PlanTeammates
Free1
Starter1
Growth2
Scale10

Set up these first

  • Fill in your business profile and opening hours, so bookings and AI suggested replies use the right details.
  • Connect Instagram under Channels and check it shows as connected.
  • Review the booking emails under Customer emails, and turn off any you don’t want sent.
  • Turn on hand-off notifications, so you know when a chat needs a person.
  • Invite the teammates who answer DMs, as members unless they manage billing.