Open a ticket
The fastest way to get help. Your ticket reaches our support team with your workspace attached, so we can see what happened. We aim to reply within 8 hours.
Open a ticketReal help from real people, fast
When something stops working, your business can’t wait days for an answer. Open a ticket and a person on the Askenly team picks it up. We aim to reply within 8 hours, on every plan.
Follow your tickets
Every ticket you open stays in Help & Support under Your tickets, with its status and every reply. Add details or tell us it’s fixed right there.
See your ticketsNot a customer yet?
Ask about plans, agencies or setup before you sign up. This opens an email to our team in your own mail app.
hello@claudeopenai.spaceWhat happens after you open a ticket
You tell us what’s wrong
Write what you expected and what happened. Add the Error ID if the app showed one.
A person picks it up
Someone on our support team reads it with your workspace in view and answers your actual question.
We reply, usually within 8 hours
The reply appears under Your tickets. If we need something from you, the ticket shows Waiting on you.
We stay until it’s fixed
Reply on the same ticket as often as you need. We keep working on it until the problem is solved.
What we help with
Connecting Instagram
Sign-in errors, a Business or Creator account that won’t connect, or a connection that expired.
Automations not replying
A comment or DM that got no reply. We check exactly why, keyword by keyword.
Posts and scheduling
A post marked Failed, media that won’t upload, or a time that looks wrong.
Bookings and calendars
Services, open times, reminders and Google or Outlook sync.
Emails and leads
Email capture in the DM, follow-up sequences and contacts.
Plans and billing
Changing plans, invoices and limits on your plan.
Get an answer faster
Include these in your ticket:
- The Instagram account the problem is on.
- The automation or post involved.
- What you expected and what happened instead.
- The time it happened, and any Error ID the app showed.
Support questions
How fast does support reply?
We aim to reply to every ticket within 8 hours. Tickets about something that’s broken, such as automations not replying or posts failing, are looked at first.
How do I open a ticket?
Press Open a ticket on this page or in Help & Support inside the app. If you’re not signed in, you’ll sign in first and land on the ticket form.
Where do I see my tickets and replies?
In the app under Help & Support → Your tickets. Each ticket shows its status, our replies, and a box to add details or tell us it’s fixed.
Does support cost extra?
No. Every plan, the free one included, can open tickets with our support team.
Can I get help before I sign up?
Yes. Email us from the Contact page, or read the troubleshooting guide and the documentation.
What should I put in a ticket?
The Instagram account, the automation or post involved, what you expected and what happened, the time, and any Error ID the app showed. That lets us start fixing it without asking you to explain twice.
Start free today
Connect Instagram and publish your first automation in a few minutes. No card needed.