Business profile
Your business name, what you do, your location and how people should reach you.
AI drafts your Instagram replies. You send them.
When a chat is handed to you, one click writes a reply from your business profile, hours, services and FAQ answers. The draft fills the message box. You read it, edit it if you want, and send it as yourself.
Why AI drafts instead of an AI chatbot
Most Instagram questions are simple: are you open Sunday, how much is a cut, do you ship to Canada. Automations answer the ones you saved. The rest land in your Inbox, and those are often the conversations that turn into a sale or a booking. They deserve a real answer from you, written quickly.
That is what AI replies in Askenly are for. They don’t talk to your customers on their own. They save you typing. A draft appears in the composer, written in plain language from facts you entered, and you stay the one who decides what gets sent.
This also keeps you clear of the biggest risk with AI in customer chats: a confident answer that is wrong. A draft can’t promise a price you don’t charge or a time you aren’t open, because the only facts it is given are the ones in your business details.
What the AI is allowed to read
Nothing else goes into a draft. If the answer isn’t in these details, the draft says so instead of guessing.
Opening hours
The hours you set, so drafts can answer when you’re open and when you’re not.
Services
The services you offer with their length, so a draft can point people to the right one to book.
FAQ answers
The answers you saved for common questions, in your own wording.
The conversation
The last 10 messages in that chat, so the draft answers what the person actually asked.
How AI replies work in the Inbox
Fill in your business details
Add your hours, services and FAQ answers in the app. Better details make better drafts.
A chat is handed to you
Someone asks for a person, asks a question with no saved answer, or wants to book. The chat moves to Assigned with the reason.
Press Suggested reply
The draft appears in the message box in a few seconds.
Edit and send
Change anything you like. The message goes out from your account only when you send it.
Daily AI drafts by plan
| Plan | Drafts a day |
|---|---|
| Free | 20 |
| Starter | 100 |
| Growth | 400 |
| Scale | 1,500 |
When the day’s drafts are used up, you can still reply by hand. Drafts reset every day.
Good habits for AI-drafted DMs
- Keep your opening hours current, especially around holidays.
- Write FAQ answers the way you’d say them in a DM, short and friendly.
- Add every service you offer, even ones you rarely book online.
- Read every draft before sending. You know things the AI doesn’t.
- If a draft says it doesn’t know, add that answer to your FAQ so the next one does.
AI reply questions
Can the AI reply to customers automatically?
No. It only writes a draft into your message box. A person always presses send.
Where does the AI get its answers?
Only from your business profile, hours, services and FAQ answers, plus the last 10 messages in that chat.
Is my conversation data used to train AI models?
Drafts are generated for your workspace only. See the Privacy Policy section on AI suggested replies for how messages are handled.
What if I run out of drafts for the day?
The Suggested reply button stops offering drafts until the next day. You can still reply by hand, and higher plans include more drafts.
Where AI drafts save the most time
The busiest moments for a small business are also the moments it can’t type. A salon owner between clients, a coach on a call, a shop owner packing orders. Messages pile up, and each one needs a slightly different answer.
Drafts help most with the questions that are almost, but not quite, in your FAQ. Someone asks whether you can fit a longer appointment on Saturday, or whether a product comes in a size you mention on your services list. The draft pulls the relevant details together so you only need to check and adjust, instead of starting from a blank box.
Because the draft only uses your own details, it also keeps answers consistent across a team. Two teammates answering the same question start from the same facts.
What a draft looks like
A follower asks whether you’re open on Sunday. Your opening hours say Sunday 10am to 4pm, and your services list includes online booking. The draft answers with your hours and offers the booking link.
You read it, add a personal line if you like, and send. If your hours had no Sunday entry, the draft would say it doesn’t know rather than guess.
Example conversationDraft
Are you open on Sunday?
We’re open Sunday 10am to 4pm. Want me to send you the booking link?
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