Product links on request
A keyword on a product post sends that product’s link straight to the DM.
Answer “link?” and “how much?” in seconds
“How much?” and “link please” are buying signals. Askenly answers them in seconds with the product link as a button, answers the questions you’ve saved, and hands anything unusual to your team.
Why shops lose sales in the comments
When a product post does well, the comments fill with the same three questions: price, link, shipping. Answering each one by hand takes hours, and every hour a question sits unanswered is a shopper who bought somewhere else.
Askenly answers them in the DM, where you can send a link they can tap. The product page opens in one tap from their inbox, and checkout happens on your own store, exactly as it does today.
What shops automate
Drops and restocks
One keyword for a whole drop, with each product as its own button.
Price, sizing and shipping
Save your answers once. Questions without an answer go to a person instead of a vague reply.
Discount codes
Comment CODE to get a code by DM, and ask for an email first if you want it.
Abandoned interest
An email sequence for people who shared their email but didn’t click yet.
Wholesale and collabs
Enquiries move straight to your Inbox with the reason.
Email follow-ups that stop at the right time
With the Get more sales goal, the DM asks for an email address, confirms it in the chat and saves it to the contact. A short email sequence then follows up over the next days.
The sequence ends the moment someone clicks a link in it, so customers who already acted don’t keep getting nudges. Opens don’t count, because some mail apps open every email automatically.
Example conversationSHOP
How much is the serum?
It’s in the shop here. Tap the button to see sizes and prices.
Message volume by plan
Shops with busy launches usually need Growth or Scale.
| Plan | Price | DMs a month | Live automations | Instagram accounts | Teammates |
|---|---|---|---|---|---|
| Free | Free | 1,000 | 3 | 1 | 1 |
| Starter | $19 a month | 12,000 | 10 | 3 | 1 |
| Growth | $39 a month | 75,000 | 30 | 8 | 2 |
| Scale | $77 a month | 1,000,000 | Unlimited | Unlimited | 10 |
E-commerce questions
Can customers check out inside the DM?
No. DMs send people to your own store with a link button. Checkout stays on your site.
Does it work with any store?
Yes. Any product page with a link works, whatever platform your shop runs on.
How many messages can I send?
Up to 75,000 DMs a month on Growth and 1,000,000 DMs on Scale.
Can my team answer the questions automations can’t?
Yes. Those chats move to the shared Inbox, where teammates can reply or start from an AI draft.
Answer questions in the words your customers use
Your FAQ automation answers when a message matches a saved question. Write the questions the way people actually ask them in DMs: “do you ship to the UK”, “what size should I get”, “is this back in stock”. Then write the answers the way you’d reply yourself, short and specific.
Questions that don’t match go to your team instead of getting a vague reply, so customers never feel stuck talking to a bot.
Set up product DMs for a launch
Write your FAQ answers first
Price, sizing, shipping times and returns, in the words you use in DMs.
Create one automation per product post
Or one for the whole drop, with each product as its own button.
Add email capture
On the drop automation, so you can follow up with people who didn’t click yet.
Test from a second account
Check every button opens the right product page.
Watch the Inbox on launch day
Questions your FAQ can’t answer arrive there with the reason.
Keep checkout on your own store
Askenly doesn’t take payments or host products. Every product link opens your own store, so your prices, stock, discounts and checkout stay exactly where they are. That also means Askenly works the same whatever platform your shop runs on.
Start free today
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