Connect your account
Link your Instagram professional account through Instagram’s official sign-in so Askenly can send and receive messages for you. It takes a couple of minutes and Askenly never sees your password. Facebook and WhatsApp are coming soon.
Before you connect
- Your Instagram account is a professional account: Business or Creator. No Facebook Page is needed.
- In the Instagram app, open Settings, then Messages and story replies, then Message controls, then Connected tools, and turn on Allow access to messages.
- You’re signed in to Askenly as the workspace owner or an admin.
- Your plan has room for another account: 1 account on Free, 3 accounts on Starter, 8 accounts on Growth and unlimited accounts on Scale.
Connect Instagram
New workspaces do this in the last onboarding step. Existing workspaces use Settings → Channels.
Choose Instagram
In onboarding, Instagram is selected on the Connect your social account step. In the app, open Settings → Channels and select Connect.
Select Connect Instagram
Instagram’s sign-in screen opens in the same tab.
Sign in on Instagram
Use the username and password of the professional account you want to connect.
Approve the permissions
Instagram lists what Askenly may access, such as your profile, posts, comments and messages. Approve all of them so automations can run.
Back in Askenly
You return automatically. Onboarding finishes and your dashboard opens, or Settings → Channels shows the account as connected.
If the connection doesn’t finish
Askenly shows one of these messages. Each one says which step Instagram refused.
| Message you see | What to do |
|---|---|
| That Instagram account isn't a professional account. Switch it to Business or Creator in the Instagram app, then connect again. | Switch the account to Business or Creator in the Instagram app: Settings, then Account type and tools. Then connect again. |
| Instagram wouldn't share this account with Askenly. Make sure it's a Business or Creator account (Instagram → Settings → Account type and tools), then try again. If it still fails, contact support. | Check the account type, then connect again. If it still fails, contact our customer support team with the time you tried. |
| That Instagram account is already connected to another Askenly workspace. Disconnect it there first, or connect a different account. | Open the other workspace and disconnect the account in Settings → Channels, or connect a different account. |
| Your plan's connected-account limit is reached. Upgrade your plan to connect another account. | Upgrade in Settings → Billing & subscription, or disconnect an account you no longer use. |
| Instagram didn't accept that sign-in. Try connecting again. | Sign in again on Instagram’s screen and approve every permission it asks for. |
| Connection canceled. | You closed Instagram’s screen before finishing. Start again from Connect Instagram. |
| That connection link expired. Try again. | The connection link timed out. Start again from Connect Instagram. |
What Askenly can see once you’re connected
Askenly reads your profile, your posts, Reels and active Stories (so you can pick which ones start an automation), the comments on them and the direct messages sent to your account. It stores the access token encrypted and never shows it in a browser.
You can disconnect at any time in Settings → Channels, or remove Askenly from Instagram under Settings, then Apps and websites. Disconnecting stops all access.
Connection questions
Do I need a Facebook Page?
No. Askenly uses Instagram Login, which works with Business and Creator accounts on their own.
Why can’t I select Facebook, WhatsApp or X?
They’re marked Coming soon. Instagram is the channel available today.
Do automations stop when I log out of Askenly?
No. Automations keep running while you’re logged out.
Can one Instagram account be in two workspaces?
No. Disconnect it from the first workspace before connecting it to another.